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Work Performance
(Example: Alex observed a continuing trend of students not completing an important section on a required form. This omission was causing students to miss relevant information pertaining to this program. Alex designed an informative 60 second video to address document completion and presented it to his manager with the suggestion of posting it on his office's social media site. The video was shared, and as a result more students are completing the field, and ultimately getting information into students' hands on a more timely basis.")
Specific example(s) of how this nominee is exemplary in work performance and the resulting benefits:
Customer Service
(Example: Despite being her busiest time during the semester’s first two weeks, Elena responds with an “I’m here to help” attitude. When I emailed her with a question, she replied, “Thanks for your question! Let me research and get back to you by lunch tomorrow, if that suits?”—and she did. I appreciated that she didn’t mention how busy she was, but instead told me when she could deliver and followed through with integrity. This allowed me to reassure the student we were working on a resolution. Elena even called before lunch and provided a clear visual explanation, making it easy for me to respond quickly. Thanks to her support, the student could move forward confidently.)
Specific example(s) of how this nominee is exemplary in customer service and the resulting benefits:
Attitude and Commitment
(Example: Nigel, our building’s housekeeper, brings a refreshing upbeat attitude to his evening shift. He noticed flickering lightbulbs in our office—ones we’d been ignoring—and had Facilities replace them, which everyone appreciated. After I spilled coffee in the hallway, he reassured me it was “no problem,” and the next day the stain was gone. He even adds festive touches like plants and decorations. Nigel’s efforts ensure a clean, well-lit, and welcoming environment for us and our students!)
Specific example(s) of how this nominee is exemplary in attitude and commitment and the resulting benefits:
Interpersonal Skills
(Example: Essence’s leadership shines through her care and inclusivity. She celebrates achievements—like Bob’s new grandson and Helen’s degree—showing she values both personal and professional milestones. In a recent team meeting about a system issue, she gave everyone time to speak, listened attentively, and guided us to a solution with clear roles and realistic timelines, making me feel invested in the outcome. When I faced a health scare, her compassion and flexibility empowered me to prioritize my well-being while keeping communication open for our team’s success.)
Specific example(s) of how this nominee is exemplary in interpersonal skills and the resulting benefits:
Overall Furtherance of Millersville University’s Mission and Vision
(Example: Hugh presented at a conference and attended sessions relevant to our department’s content. At our October meeting, he shared highlights and provided resources, including presenter contacts, benefiting faculty and students with new ideas and exercises. He was mindful of fiscal constraints, choosing economical meals and accommodations. Additionally, Hugh annually organizes a team for the Lancaster Crop Walk, showing his commitment to fighting food insecurity and supporting our public mission.)
Specific example(s) of how this nominee is exemplary in furtherance of Millersville University’s mission and vision and the resulting benefits: